Delivery & Returns
DELIVERY POLICY
Welcome to Tres Belle Cosmetique’s Delivery Information page!
We are committed to delivering your beauty essentials as efficiently and seamlessly as possible. Below are the delivery method options and costs. Please refer to your order and post-purchase notifications (email or mobile messages) for the most up-to-date information.
Delivery Methods and Costs
We offer delivery via private courier as our standard option on all orders. Standard shipping fees are applied to all orders, with a minimum purchase amount of $100. During high-demand months, orders may experience some delays. Please check your order and post-purchase notifications (email or mobile messages) for the most up-to-date information regarding your shipment.
Delivery Timeframes
We aim to deliver all orders within the following estimated timeframes after order confirmation:
Urban Areas (Trinidad): 1–3 working days
Rural Areas (Trinidad): 1–5 working days
Tobago: 2–7 working days
Note: The courier service operates on weekdays, excluding public holidays. These are estimated delivery times and may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control. We will notify you if there are any unexpected delays affecting your order.
Pickup Option
You may opt to "Pick up" your order at our Chaguanas location. This service is available for the collection of confirmed and processed orders ONLY! Pick-up is facilitated from Monday to Saturday between 10 am and 5:30 pm. Once your order is ready for pick-up, you will receive a notification (email or mobile messages) with all the necessary information.
Shipping to Multiple Addresses
We currently do not support shipping to multiple addresses in a single order. To ship to different addresses, please place a separate order for each address.
Modification of Orders
Before placing your order, you can review the contents and total amount in your shopping basket. Once your order is placed, it cannot be modified. If you need to cancel your order, please get in touch with us at tres.belle.cosmetique@gmail.com. Orders cannot be cancelled after you have received a shipping confirmation notification.
Business Days & Holidays
All orders are processed and shipped Monday through Friday, excluding public holidays in the Republic of Trinidad and Tobago. Based on the time you placed your order, it may be processed the following business day after the cut-off time. Packages do not ship on weekends or holidays, including:
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Carnival Monday
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Carnival Tuesday
RETURNS & EXCHANGE POLICY
We value you as a customer, and your satisfaction is very important to us. Please take a moment to review our policy to ensure a smooth and pleasant shopping experience.
No Returns or Exchanges
Due to our products' personal, sanitary, and sensitive nature, we cannot offer returns or exchanges. This policy helps us ensure the highest hygiene and safety standards for all our customers.
Manufacturer's Defects
You are entitled to an exchange or refund if you have received a product with a manufacturer’s defect. Please note the following conditions:
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You must report the defect within one (1) week of receiving the item.
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The product must be unused and in its original packaging.
How to Process a Defective Product Return
To process an exchange or refund for a defective product, please follow these steps:
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Contact our customer service team at tres.belle.cosmetique@gmail.com within one week of receiving your order.
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Provide your order number, a description of the defect, and any relevant photos.
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Our team will review your request and provide instructions on how to return the defective product.
Additional Information
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Delivery Costs: If a return is approved due to a manufacturer’s defect, we will cover the return delivery costs.
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Processing Time: Once we receive the returned product, please allow up to 5 business days for processing.
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Refund Method: Refunds will be issued via bank transfer only.
We appreciate your understanding and cooperation. If you have any questions or need further assistance, please don’t hesitate to contact us at tres.belle.cosmetique@gmail.com.
Thank you for choosing Tres Belle Cosmetique for your beauty needs.
Your satisfaction is our priority, and we are here to ensure you have a delightful shopping experience.